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PECB ISO/IEC 20000 Lead Implementer. 2 Attempts at PECB Exam and course E-book Included.

$ 865.00 USD$ 2,935.00 USD

  • Includes PECB certification and exam fee (Exam voucher validity 12 months)
  • Electronic PECB training material included
  • A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued by PECB
  • In case of exam failure, you can retake the exam within 12 months, from date of enrolment for free

Why should you attend?

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.

Who should attend?

The ISO/IEC 20000 Lead Implementer training course is intended for:

  • Managers or consultants involved in and concerned with the implementation of a service management system in an organization
  • Managers and employees seeking to help their organization meet the service requirements and deliver value
  • Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
  • Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
  • Members of an SMS implementation team

Learning objectives

This training course enables you to:

  • Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
  • Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
  • Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
  • Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
  • Acquire the expertise to advise an organization in implementing SMS best practices

Educational approach

This training course is participant centered and contains:

  • Theories, approaches, and good practices used in service management
  • Lecture sessions, which are illustrated with examples and practical exercises based on a case study that include discussions
  • Interactions made between participants by means of questions and suggestions

Prerequisites

The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.

Course Objective

        Day 1: Introduction to ISO/IEC 20000 series and the initiation of an SMS
        Day 2: Implementation plan of an SMS
        Day 3: Implementation of an SMS
        Day 4: SMS monitoring, continual improvement, and preparation for the certification audit
        Day 5: Certification Exam

Training Days

5

CPD Certification (Credits)

31

Exam Duration

3 hours

Retake Exam

Yes

Study Mode

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